Shipping policy
Last updated: January 2026
ORDER PROCESSING
All orders are processed within up to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive a notification with tracking information.
Due to the nature of authenticated collectibles, some items may require additional handling or verification prior to shipment. If this occurs, we will notify you directly.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Delivery timeframes vary based on your location and the shipping method selected at checkout. Please note that delivery estimates begin after the order has shipped, not when the order is placed.
Cool Collectibles is not responsible for delays caused by carriers, weather conditions, customs, or other factors outside our control.
DOMESTIC SHIPPING (UNITED STATES)
We currently ship within the United States.
-
Orders ship from our fulfillment location within up to 3 business days
-
Tracking will be provided once shipped
-
Signature confirmation may be required for high-value items
INTERNATIONAL SHIPPING
International shipping availability and rates are shown at checkout.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. ARTI-FAX is not responsible for delays caused by customs processing.
DAMAGED OR LOST PACKAGES
ARTI-FAX carefully packages all items to ensure safe delivery.
If your order arrives damaged or appears lost:
-
Please contact us within 48 hours of delivery
-
Include your order number and photos (if applicable)
We will work with you and the carrier to resolve the issue.
INCORRECT SHIPPING INFORMATION
Please ensure your shipping address is correct at checkout.
ARTI-FAX is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
CONTACT US
If you have any questions about shipping, please contact us at:
📧 cool305biz@gmail.com